Step 1: Check Admin Permissions
Make sure you have admin permissions for:
Meta Business Manager
Facebook Page (in Business Manager)
Instagram Account (in Business Manager)
How to Check Admin Permissions:
Head to Business Settings.
Go to Users > People.
Ensure you’re listed as an Admin.
Step 2: Verify Asset Ownership
All your assets (Facebook Page, Instagram Account, Catalog) should be owned by the same Meta Business Manager.
Step 3: Set Primary Page
Ensure your Facebook Page is set as the Primary Page in Business Manager.
How to Set Primary Page:
Open Business Settings.
Navigate to Business Info.
Set your main Facebook Page as the Primary Page.
Step 4: Link Facebook Page & Instagram
Make sure your Facebook Page and Instagram account are linked in the Page Settings.
Link Facebook Page and Instagram:
Go to your Facebook Page settings.
Click on Instagram.
Follow the instructions to link your Instagram account.
Link Facebook Page and Instagram Guide
Tips for Meta Account Security
Add a trusted person as a backup admin in Meta Business Manager.
Set Up Two-Factor Authentication (2FA) for everyone with access to your account
Verify emails from Meta are legit before responding, clicking on links or taking action.
Note: Meta only allows one second-tier Business Manager per person. If you already connected a page to Preflect, a second admin will need all the above access and be an admin in your Preflect account to complete the Facebook connection.
If there are outstanding unresolved issues in your Business Support Home, you can contact Meta support directly for faster resolutions!